General conditions of sale

We offer you (Excluding special offers or non-modifiable, non-refundable, non-cancellable promotions) the choice between online payment and payment to be made on site when you arrive at the hotel.
Special offers and promotions must be paid online at the time of booking and are not refundable, changeable or cancellable. In the case of a standard offer, your credit card details serve only as a guarantee. The hotel reserves the right to verify the validity and creditworthiness of the credit card. The identity card of each occupant of the room will be requested upon arrival. The identity must correspond to the bank card given as a guarantee.

Cancellation conditions

The deadline for cancellation without charge is 48 hours before the date of arrival (except for special offers or promotions which are non-modifiable and non-refundable non-cancellable).
To cancel your reservation, you will be required to send an email. The cancellation will be effective upon receipt of a return by email from us confirming it.
In accordance with the provisions of the law n ° 78-17 of January 6, 1978, you have the right to access,
rectification and opposition to personal data concerning you.
For any reservation made within 48 hours, cancellation without charge is impossible.
Any dispute or complaint can only be taken into account if it is formulated in writing and sent
to the establishment within 8 days after the end of the stay.

Cancellation fees

In the event of a no-show at the hotel, the amount of the first night will be charged to the reference credit card.
In the event of cancellation within 48 hours, the amount of the first night will be charged to the bank card in reference.

Taxes

The prices are displayed including VAT. Tourist tax, government or local taxes may be requested in addition.

Arrival time / Departure time

Your room will be available at reception from 3 p.m. On the day of your departure, you must vacate your room no later than 12 noon. Charging an extra night may result from failure to comply with this departure deadline.
It is recommended that you inform the hotel of your estimated time of arrival, especially if it is late. < / p>

Reception opening hours: Reception 24 hours a day

Payment, validation of the reservation and invoicing currency

Your reservation is valid only when the creditworthiness of the referring bank card is confirmed. A reservation confirmation email will then be sent to you.

Checks are not accepted. Holiday vouchers are only accepted for reservations made by email, telephone or our website. The accepted bank cards are as follows:

-Visa
- MasterCard
- American Express

Account collections and debit only in EUR.

 

Processing of personal data

In France, personal data is protected in particular by law n ° 78-87 of January 6, 1978, law n ° 2004-801 of August 6, 2004, article L. 226-13 of the Penal Code and the European Directive of October 24, 1995.

When using the www.hotelmarseille.com site, the following may be collected: the URL of the links through which the user accessed to the site www.hotelmarseille.com, the user's access provider, the user's Internet Protocol (IP) address.

In any event EURL LAURENCE does not collect personal information relating to the user and the need for certain services offered by the site www.hotelmarseille.com. The user provides this information with full knowledge of the facts, in particular when he enters it himself. It is then specified to the user of the site www.hotelmarseille.com the obligation or not to provide this information.

In accordance with the provisions of articles 38 and following of the law 78-17 of January 6 1978 relating to data processing, files and freedoms, any user has the right to access, rectify and oppose personal data concerning him, by making his written and signed request, accompanied by a copy of the identity document with signature of the holder of the document, specifying the address to which the reply must be sent.

No personal information of the user of the site www.hotelmarseille.com is published without the knowledge of the user, exchanged, transferred, assigned or sold on any medium whatsoever to third parties. Only the assumption of the redemption of EURL LAURENCE and its rights would allow the transmission of such information to the prospective purchaser who would in turn be bound by the same obligation to store and modify data with regard to the user of the site. www.hotelmarseille.com.

The site is not declared to the CNIL because it does not collect personal information

The databases are protected by the provisions of the law of July 1, 1998 transposing Directive 96/9 of March 11, 1996 on the legal protection of databases.

IN CASE OF LITIGATION, AND FAULT OF AMICABLE AGREEMENT, THE COMPETENT COURTS WILL BE THOSE FROM THE LOCATION OF THE ESTABLISHMENT CONCERNED.